Shipping policy

Orders are packed and handed to the carrier within one business day. Orders placed at the weekend or on a US public holiday go out on the next business day.

Throughout this policy, a business day means Monday to Friday, excluding US public holidays. The processing time is separate from the delivery time below: add the two together for a realistic arrival date.

United States

  • Carrier: USPS, standard service.
  • Delivery time: 5 to 10 business days after dispatch.
  • Cost: free on orders over $99. Below that, the rate is calculated at checkout before you pay.

USPS delivers to PO boxes and to APO, FPO and DPO addresses. Delivery to those addresses can take longer than the range above.

International orders

  • Carrier: DHL eCommerce.
  • Delivery time: 7 to 14 days after dispatch.
  • Cost: calculated at checkout by destination.

The countries we can ship to are the ones that appear at checkout. If yours is not listed, we are not currently able to send there.

Customs, duties and taxes

International orders may attract import duties, taxes or handling fees charged by your own country. These are not included in the price you pay us and they are the responsibility of the recipient. We cannot calculate them in advance, and we cannot reimburse them.

Customs can also hold a parcel for inspection. Time spent in customs is outside our control and is not counted in the delivery estimates above.

If a parcel is refused at customs or returned to us because duties were not paid, we will refund the product cost once it reaches us. Outbound shipping and any return charges levied by the carrier are not refunded.

Tracking

You get a tracking number by email as soon as the parcel is handed over. Tracking can take up to 48 hours to show its first scan, particularly for international parcels — a number that shows nothing yet is normal on day one.

Delivery estimates are estimates

The ranges above are what the carriers quote us and what we see in practice. They are not guarantees. Weather, carrier backlogs, peak season and customs all add time, and none of it is within our control.

What we do guarantee is that your order leaves within one business day, and that if a parcel genuinely does not arrive we make it right — see below.

Wrong or incomplete addresses

Please check your address before you pay. If you spot a mistake, email info@novaherbs.co straight away — we can usually correct it inside the one-day processing window.

Once a parcel has shipped we cannot redirect it. If it comes back to us as undeliverable we will refund the product cost or resend it at your expense, whichever you prefer.

If your parcel does not arrive

If tracking shows delivered and you have not received the parcel, or tracking has not moved for an unusually long time, email us within 30 days of the last scan. We open a carrier claim and either resend your order or refund it — you are not left waiting on the outcome of that claim. This is set out in full in our refund policy.

Contact

NovaHerbs LLC
8 The Green, Suite B
Dover, DE 19901
United States

Email: info@novaherbs.co

We reply within one business day, Monday to Friday.